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All our items are dispatched as soon as possible (generally 24-48 hrs after placing your order). Delivery usually takes between 3 – 5 days from the date of dispatch. However, delays are always a possibility due to circumstances beyond our control. We will always chase your order with our postage agents within 24 hrs of you raising a query regarding non delivery. Unfortunately, we are unable to offer a refund or replacement for undelivered items until a period of 14 working days has elapsed since the date of dispatch. Please only proceed with your purchase if you are happy to agree to these terms and conditions regarding delivery.
For refunds on airsoft guns ordered from CheapBBguns.co.uk, please ensure that the defect is caused by the manufacturer and not by the user. We will not offer refunds or replacements on BB guns that have been damaged by accidents such as dropping. If airsoft guns are jammed due to cheap pellets not sold by CheapBBguns.co.uk, we will not replace the product. CheapBBguns.co.uk will not pay postage charges for returned items, regardless of reason.
BB guns can be damaged if BB pellets already fired from the gun are reused. Used pellets are harder to shoot and may cause damage to the barrel of airsoft guns and result in jamming. CheapBBguns.co.uk insist that users avoid disassembling the gun as it will render all covered warranties null and void – Please note that it is illegal to modify an Airsoft/BB gun in any way. Please follow the tips offered by CheapBBguns.co.uk to keep your BB guns in great shape and avoid any potential damage.
Please see our terms and conditions for further details relating to our returns policy.