To submit a return, please contact us by email at [email protected]. In the event of a fault, we will provide you with a prepaid returns label so you can return the faulty item. It is the customers responsibility to then bring the item/s to the post office so they can arrange the return of goods to us. If an item is not faulty, any return postage cost will be paid for by the customer. By agreeing to our terms and conditions, you agree to the above.